Heather Forsman, owner of Takatu Lodge & winner of last year's (2009) Outstanding Accommodation Experience Award, says achieving excellence requires passion. "If you have fantastic accommodation & are great hosts, you will have a brilliant business. For us it's all about having passion, passion, & more passion for what we do & always endeavouring to raise the bar & introduce fresh ideas," she says.
"Winning the Manaakitanga Award last year assured us we were on track & recognised by others in the area & industry. The Manaakitanga Awards & others serve to validate your business. They give an unbiased assessment of your offering."